About the Role
As a Delivery Driver, you will be responsible for delivering cannabis products directly to our customers' homes or specified locations. Your primary goal is to provide excellent customer service by ensuring a safe, efficient, and timely delivery experience. You will be responsible for verifying customer orders and IDs, ensuring compliance with local regulations, and maintaining accurate delivery records.
Requirements
Qualifications:
Age Requirement: Must be at least [18/21] years old (based on local cannabis laws).
Education: High school diploma or equivalent required.
Experience: Previous experience in delivery or a customer service role preferred. Experience in the cannabis industry is a plus.
Valid Driver's License: A clean driving record and valid driver's license are required. Ability to drive safely in various weather and traffic conditions.
Reliable Vehicle: A reliable vehicle for deliveries (company vehicles may be provided in some cases).
Knowledge of Local Area: Familiarity with the delivery area and local routes is preferred.
Strong Communication Skills: Ability to communicate effectively and professionally with customers, team members, and management.
Physical Requirements: Ability to lift up to [X] lbs. and carry deliveries to customer locations.
Attention to Detail: Ability to ensure orders are delivered accurately and in compliance with regulations.
Tech-Savvy: Comfortable using GPS, delivery tracking apps, and other mobile technology to complete deliveries and keep records.
Key Responsibilities:
Timely Deliveries: Transport cannabis products from the dispensary to customers in a safe, secure, and timely manner, following scheduled delivery routes.
Customer Interaction: Greet customers professionally upon delivery, confirm their order and ID, and provide a positive, customer-focused experience.
Order Verification: Verify customer identity by checking IDs and ensuring that deliveries match the customer’s order. Ensure that all products are correctly packaged and sealed.
Compliance: Follow all local, state, and federal regulations regarding cannabis deliveries, including age verification, product limits, and delivery documentation.
Record Keeping: Maintain accurate delivery logs, including delivery time, location, and any issues that may arise during the delivery. Report any discrepancies or issues to the Delivery Manager.
Vehicle Maintenance: Ensure the delivery vehicle is clean, well-maintained, and fully stocked with necessary items (e.g., product, receipts, forms). Perform routine checks on the vehicle to ensure it is safe for operation.
Customer Service: Address any customer concerns or questions during delivery, maintaining a friendly, courteous, and professional demeanor at all times.
Safety and Security: Ensure the safe handling and transportation of cannabis products. Follow security protocols to protect both the products and customer privacy during delivery.
Adherence to Routes: Follow designated delivery routes efficiently to ensure timely deliveries and minimize delays.
Problem-Solving: Handle any logistical challenges or delivery issues (e.g., customer not available, incorrect address) in a calm, professional manner.
Collaborate with Team: Communicate with dispatch or team members about any issues that arise during the delivery process. Assist with additional tasks as needed when not on deliveries.
About the Company
Big O Dispo is a leading cannabis dispensary, committed to providing high-quality products and excellent customer service. We offer a wide variety of cannabis products and strive to deliver a seamless experience for our customers. As part of our delivery team, you will be responsible for ensuring that our customers receive their orders in a timely, safe, and professional manner.